Last updated: 17th September 2025.

These Terms and Conditions govern your use of the Haur B.V., a private limited company incorporated under the laws of the Kingdom of the Netherlands, company registration number: 96442654, company address: John M. Keynesplein 1, 1066EP Amsterdam, the Kingdom of the Netherlands.

By using this website, you acknowledge and agree to be bound by the following conditions. Please ensure you have reviewed these terms carefully before you proceed to use this website or make a purchase.

1. General

Definitions:

• “Terms” refers to these Terms and Conditions;
• “Website” refers to https://tryozempatch.com/;
• “User” or “You” refers to anyone accessing or using the Website;
• “Platform Operator,” “We,”, “Our” or “Us,” refers to Haur B.V., the operator of the Website;
• “Products” refers to supplements or other items offered through the Website;
• “Seller” refers to STR.VERT CONSULTANTS LTD, company registration number: HE 467408, company address: Lapithou 11, Flat/Office 101, Egkomi 2410, Lefkosia, the Republic of Cyprus, the manufacturer of the Products as well as responsible for the organization of the delivery of Your order.

These Terms outline the User Agreement with Platform Operator offering access to the Seller’s Products. By completing a payment for any Product(s) on the Website, You enter into a binding agreement with the Platform Operator for the use of our intermediary services, and You agree to comply fully with the Terms.

A separate sales contract between You and the Seller for the purchase of the Product(s) is formed only when you receive a dispatch confirmation email, as detailed in Section 5.

These Terms may be updated or amended at Platform Operator’s discretion. Any changes will be published on this page. Your continued use of the Website constitutes acceptance of the updated Terms. Users are responsible for reviewing Terms periodically.

Platform Operator operates solely as an intermediary between User and a Seller. We do not manufacture, test, or store the Products listed on the Website. The responsibility for Product safety, quality, labeling, and compliance lies entirely with the Seller.

If You do not agree to these Terms, do not visit the Website, use it, participate in the subscription program, or disclose Your personal information.

2. Use of the Website

Access to and use of the Website is restricted to individuals younger than 18 years old. Anyone under 18 years old may only browse or purchase under the supervision of a legal guardian.

You agree to use the Website solely for lawful purposes. You shall not interfere with other users’ access, submit malicious content, or engage in fraudulent activity.

You are prohibited from transmitting harmful code, malware, or engaging in actions intended to impair the Website’s functionality or security.

We reserve the right to suspend or permanently terminate Your access to the Website, without prior notice, if You violate any of these Terms or engage in conduct that We, in Our sole discretion, deem harmful to the Website, other users, or third parties.

You are responsible for ensuring that all information You provide to Us, including Your name, contact details, shipping address, and payment information, is accurate, complete, and current. We are not liable for any issues, delays, or additional costs arising from incorrect or incomplete information provided by You.

If review/comment features are available, You are responsible for keeping Your credentials secure. Platform Operator may remove content that violates the Terms or is harmful, offensive, or misleading.

3. Not Healthcare Advice

The Products and any related claims made on or through the Website have not been evaluated or approved by regulatory authorities for the diagnosis, treatment, cure, or prevention of disease.

The Website does not provide medical advice, diagnosis, or treatment. All Products, services, information, and other content available on the Website (including information that may be accessed via links to third-party websites) are provided strictly for informational purposes. Always consult with a qualified physician or healthcare professional before making decisions regarding Your health, diagnosis, treatment options, or the use of supplements.

Any health or Product related information available on the Website may be general in nature and is not intended as a substitute for professional medical advice. You should not rely on the information on the Website including Product descriptions, labels, or packaging as a replacement for consultation with Your healthcare provider.

Before starting any new supplement, especially if You are pregnant, nursing, have a pre-existing medical condition, or are taking any medications, You must consult with a qualified physician or healthcare professional. Your use of any information or Products from the Website is solely at your own risk.

You should never disregard, delay, or avoid seeking professional medical advice based on information You find on the Website. If You have any health-related questions or concerns, please promptly contact Your physician or another licensed healthcare provider.

The reviews and results presented on the Website are individual. Results may vary depending on individual characteristics, lifestyle, and diet, and therefore are not guaranteed.

References or links to third-party websites do not constitute an endorsement by Platform Operator of the information, Products, or services available there. We are not responsible for the content, accuracy, or performance of third-party websites. Accessing such websites is at Your own risk.

Do not use the information on the Website to self-diagnose or self-treat medical conditions, prescribe medication, or start any treatment program. Always read the Product labels and packaging carefully before using any Product. If You notice discrepancies between the information provided on the Website and the Product packaging, You should rely on the packaging and contact the Seller directly for clarification.

Individuals may react differently to supplements or any other Products. Consult with Your healthcare provider about potential interactions between supplements and any medications You may be taking.

Any Product reviews, comments, or ratings posted on the Website (by users, employees, or others) reflect only the personal opinions of the individuals who made them. They do not represent the views of Platform Operator and should not be considered a substitute for medical advice.

Platform Operator shall not be held liable for any outcomes, damages, or claims related to the use of information provided on the Website, including recommendations regarding supplements or health practices.

If You experience any side effects or other harmful reactions, please contact the Seller.

4. Product Information and Pricing

While We aim to ensure accuracy of Product descriptions, images, and pricing, Platform Operator does not guarantee that such information is free from errors. Should discrepancies arise, users are encouraged to notify the Seller.

Unless otherwise specified, all financial transactions are processed in EUR. Prices may change without prior notice, however, the price confirmed at checkout will be honored for that order.

Product availability depends on the Seller’s stock and supply chain. Orders may be delayed or canceled if Products are unavailable.

In the event of an obvious pricing error, Platform Operator reserves the right to cancel the order and notify the User.

5. Orders and Payments

Orders placed on the Website are subject to confirmation by the Seller. If an order cannot be fulfilled, We reserve the right to cancel it and issue a full refund.

Payments are processed securely through Platform Operator’s platform. By completing a transaction, You confirm that the payment method belongs to You and that sufficient funds are available.

When You place an order through the Website, You are making an offer to purchase the Product(s) from the Seller under these Terms. The ordering process allows You to check and amend any errors before submitting Your order.

By submitting an order and providing Your payment information, You authorize Us to charge the full amount of the order, including the price of the Product(s), taxes, and any applicable shipping fees, to Your selected payment method.

After You place an order, You will receive an automated email acknowledging that We have received Your order. Please note that this email does not constitute acceptance of Your offer.

The acceptance of Your offer and the formation of a binding contract between You and Us will take place only when We send You a separate email confirming that the payment was made. The sales contract between You and the Seller is formed only when the Product has been dispatched by the Seller. The contract will relate only to those Products whose dispatch the Seller has confirmed in the dispatch confirmation email.

We reserve the right to refuse or cancel any order at Our discretion, particularly if We suspect fraudulent, unauthorized, or illegal activity. If We cancel an order, We will notify You and refund any payment already made.

6. Subscription Services

Subscription services offered by Platform Operator are available only to Users who meet Our eligibility criteria, including age and geographic restrictions. Users must be at least 18 years old and reside in countries where Platform Operator’s subscription services are permitted. Subscriptions are personal and may not be assigned or transferred to any third party without Our written consent.

Subscription benefits, including discounts, promotions, or special offers, are described on the Website. Platform Operator reserves the right to change these benefits at any time in its sole discretion. Any changes will apply to future subscription orders, including ongoing subscriptions.

Subscriptions automatically generate new orders according to the delivery schedule chosen by the User, until the subscription is cancelled. Platform Operator may, at its discretion, modify the schedule or terminate subscriptions, in which case Users will only be charged for orders that have already been shipped.

Subscription benefits apply only to Products explicitly marked as eligible for subscription services. Users should verify eligibility before placing a subscription order. Subscriptions are valid while supplies last, and certain promotions or discounts may only apply during specified periods.

The total cost charged for each subscription order will include the Product price at the time the order is processed, any applicable subscription discount, taxes, and shipping charges. Payment will be charged automatically to the payment method provided at the time of subscription creation. If the initial payment method fails, Users authorize Platform Operator to charge any alternate payment method associated with the account.

You may cancel Your subscription at any time through Your account settings or by contacting Our customer support. To avoid being charged for the next scheduled order, You must cancel Your subscription at least 48 hours before Your next billing date. If You cancel after this deadline, the cancellation will take effect after the upcoming shipment has been processed.

Platform Operator reserves the right to modify subscription terms, benefits, pricing, or eligibility at any time. Continued participation in the subscription program after any change constitutes acceptance of the updated terms. If a User does not agree with any change, User must cancel their subscription.

We reserve the right to modify subscription terms, benefits, pricing, or eligibility at any time. Should We make a material change, such as an increase in the price of Your subscription, We will provide You with at least 30 days prior notice via email. This notice will give You the opportunity to cancel Your subscription before the new terms take effect. Your continued participation in the subscription program after the changes become effective will constitute Your acceptance of the updated Terms.

Subscription services may be void where prohibited by law. Platform Operator reserves the right to terminate or refuse subscriptions at its discretion. Users remain responsible for charges on orders already processed prior to cancellation or termination.

7. Digital Services and Application

After completing a payment for a Product, You may be presented with a one-time offer to purchase a subscription to a software application “Nutrical” (the “Application”). The subscription may begin with a special introductory rate for the initial billing period, after which the standard recurring fee will apply. The one-time offer to purchase and subscription is optional.

The Application is owned, developed, and provided by the Seller, who is solely responsible for its content, functionality, and user support. The Platform Operator acts as a payment collection agent for the Seller, administering the initial and all subsequent recurring subscription payments on behalf of the Seller. The contract for the use of the Application itself is formed directly between You and the Seller.

Your subscription and use of the Application are governed by a separate set of the Application’s legal documents, including Terms and Conditions and Privacy Policy. These documents will detail the full terms of the subscription, including the billing cycle, cancellation policy, and price adjustment rules. By purchasing the subscription, You agree to be bound by the Application’s Terms and Conditions.

The Application and all information, calculations, and content provided therein are for informational purposes only and are not a substitute for professional medical or dietary advice, as further detailed in the Application’s Terms and Conditions.

By purchasing the subscription, You expressly authorize Us, the Platform Operator, to charge Your selected payment method for the price indicated in the offer. Furthermore, You authorize Us to continue charging the same payment method on a recurring monthly basis at the then-current subscription rate, until the subscription is cancelled by You in accordance with the Application’s Terms and Conditions. Your subscription will automatically renew each month unless cancelled. You are responsible for ensuring Your payment information is current and valid.

While We process the payments, all substantive decisions regarding billing and charges are made by the Seller. Therefore, any disputes regarding the validity of a charge must be resolved with the Seller first. We are not liable for the Application's performance or functionality. Our liability in relation to payment processing is limited to errors made during the transaction process itself and is capped at the amount of the single transaction in question.

To cancel Your subscription and stop future payments, You must follow the procedure outlined in the Application’s Terms and Conditions. To avoid being charged for the next scheduled order, You must cancel Your Subscription before Your next billing date. It is Your responsibility to cancel the subscription correctly through the channels provided. We are not responsible for continued charges if the cancellation request was not properly processed by the Seller. All subscription payments are final and non-refundable. No refunds or credits will be provided for any reason, including for partially used subscription periods.

8. Shipping and Delivery

All orders are processed within 1-3 business days of being placed. Shipping time depends on the destination and usually takes 2-14 business days. Please note that these are estimated timelines that may vary, and therefore We do not guarantee specific delivery dates.

Once Your order has shipped, You will receive a shipping confirmation email containing a tracking link. Shipments can be tracked using the link provided in the email.

Shipping costs, if applicable, are calculated and displayed at checkout. The User is responsible for any customs duties or import taxes that may be applied by the destination country.

You are solely responsible for providing a correct and complete delivery address. If a package is returned to the Seller or lost due to an incorrect address provided by You, We reserve the right to charge You for additional shipping and handling fees required to reship the order.

Delays due to the Seller's supply, courier's operations, customs procedures, or other third-party factors are beyond Our control.

9. Returns and Refunds

Customers can cancel their order within 3 hours of placing it, provided the package has not yet been labeled for shipment. Once the package has been labeled or shipped, cancellation is not possible. Orders that are already in transit cannot be cancelled.

In line with consumer protection laws, You may return unused Products within 60 days of receipt. Returned Products must be unopened, unused, and in original packaging. A refund can only be requested after the package has been delivered and only if a significant problem is identified, such as: the goods are faulty or defective; the items received do not significantly match the one ordered.

If a Product is defective, incorrect, or damaged, You must notify the Platform Operator immediately.

The User is responsible for paying the direct costs of shipping for returning the Product. Shipping costs are non-refundable. Free returns are not available. If the return is due to a defective, damaged, or incorrect Product sent by the Seller, You must contact the Seller directly to arrange for the reimbursement of Your return shipping costs. Reimbursement is subject to the Seller's confirmation of the error.

To initiate a return, You must follow these steps:

1. To start the return process, You must contact the Seller directly by email at: [email protected]. Your email must include: Your Order ID, a description of the problem, photos or videos of the goods, photos or videos showing the problem, and proof of purchase.
2. The Seller's customer service team will review Your request and respond within 3 hours but can take up to 72 hours to provide further instructions.
3. The Seller will provide You with a return authorization and the address to which the Product must be returned.
4. It is Your responsibility to securely package the Product and arrange for its shipment to the address provided by the Seller using a courier service of Your choice. We strongly recommend using a tracked shipping method as proof of postage and delivery.
5. You are responsible for paying any direct costs associated with the return shipment, unless the Product is returned due to the Seller's fault (e.g., it is defective, damaged, or incorrect).
6. Upon receipt of the returned goods, an inspection will be carried out to ensure the return conditions are met. This process usually takes 2 to 5 business days.
7. Once the Seller receives the returned Product and confirms its condition, the Seller will notify Us. We will then process a refund to Your original payment method within 5 to 20 business days of receiving this confirmation from the Seller.

Refunds are processed after the Seller confirms the return or defect. Refund timelines may vary depending on the Platform Operator.

Partial refunds or exchanges may be offered at the Platform Operator’s discretion.

The goods must be returned in their original condition and packaging. Any damage to the Product caused by the customer may result in a reduction in the refund amount or a rejection of the refund request.

10. Disclaimer of Liability

Platform Operator does not manufacture or control the Products sold on the Website. As such, We do not assume responsibility for:

• Product safety, formulation, or effectiveness;
• Adverse effects, injuries, or health outcomes resulting from Product use;
• Compliance of Product labeling or marketing claims with applicable laws.

To the fullest extent permitted by law, Platform Operator disclaims liability for indirect, incidental, or consequential damages, including but not limited to health claims, loss of income, or business interruption. Liability is capped at the amount paid for the Product.

Platform Operator disclaims all warranties, whether express or implied, including merchantability or fitness for a particular purpose.

As the Platform Operator acts solely as an intermediary, all claims related to Product quality, safety, effectiveness, labeling, as well as its delivery, must be directed to the Seller. Please send all such claims to the following email address: [email protected]. The Seller is responsible for reviewing Your claim and providing a response. The Seller’s full company details are provided in Section 1 of these Terms.

We do not guarantee that the Website will be available, uninterrupted, or error-free at all times. We shall not be liable for any damages arising from the temporary unavailability of the Website, technical glitches, or other performance issues.

11. Personal Data Protection

We are committed to protecting Your privacy and handling Your personal data in a transparent and secure manner, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.

Your submission of personal information through the Website is governed by Our Privacy Policy.

12. Intellectual Property

The name and all related brand elements, including logos, graphics, icons, and service names, are the exclusive property of the Company and are protected as trademarks. Any use of these trademarks is strictly prohibited without Our prior written consent, which may be withheld at Our sole discretion.

All content available on the Website, including but not limited to text, graphics, images, illustrations, and code, is the intellectual property of the Company or its content suppliers and is protected by copyright laws. Your use of the Website does not grant You any ownership or license to this content.

Any software utilized in the operation of the Website is the property of the Company or its software partners and is protected by international copyright laws. You are not granted any rights or license to this software.

You are solely liable for any damage that arise from the infringement of intellectual property rights. This includes any harm caused by Your unauthorized copying, distribution, or use of Our trademarks, content, or software for purposes that violate these terms or applicable law.

The Website may display names, trademarks, or service marks belonging to third parties. These marks are the property of their respective owners, and We claim no ownership over them. Additionally, for Your convenience, the Website may contain links to third-party websites. We do not control or endorse the content of these websites and are not responsible for them. Accessing third-party websites is done at Your own risk.

13. Governing Law and Jurisdiction

These Terms and all legal relations are governed by the laws of the Kingdom of the Netherlands. We have drafted these terms to be in full compliance with EU consumer rights laws. Please be aware that if You are a consumer, this choice of law does not override any mandatory legal protections You are entitled to under the laws of Your home country or grant You a specific jurisdiction.

14. Miscellaneous

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms, and the remainder of the Terms shall remain in full force and effect.

Any failure or delay by Us in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy. A waiver of any right or remedy on one occasion will not be construed as a bar to or waiver of any rights or remedies on any other occasion.

We shall not be liable for any failure or delay in performance under these Terms resulting from acts or events beyond Our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, or failures of third-party infrastructure (including internet and payment providers).

These Terms, together with any other legal notices published on the Website, constitute the entire agreement between You and Us concerning Your use of the Website and supersede all prior agreements, understandings, or representations.

You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We reserve the right to assign or transfer Our rights and obligations under these Terms to a third party at Our discretion, for example, in the event of a merger, acquisition, or sale of assets.

The headings and section titles in these Terms are for convenience only and shall not affect the interpretation of the provisions.

15. Contact Information

For questions, concerns, or claims regarding these Terms, please contact Us at: [email protected].

You can contact the Seller at: [email protected].